Terms and Conditions

Terms and Conditions

This Site is owned and operated by Rachel Tyler of 59 Mostyn Road, Merton Park, London, SW19 3LL

These terms and conditions include general terms and conditions for use of this Site, terms and conditions relating to the services provided by Rachel Tyler on the site and in our studios and shop. Please read these terms and conditions carefully. Your use of the Site, the purchase of any Products or Services on this Site or in a class or workshop will be subject to these terms and conditions. And you now hereby agree to our terms and conditions.

Classes are always subject to availability.

All private consultations must be pre-booked and prepaid and all clients agree to our 24hr notice policy when cancelling and/or rescheduling. So if you have booked a consultation, but miss it or cancel with less than 24 hours’ notice, you will be charged for it.

Pilates classes are purchased in 9-14 week blocks and any missed classes can be made up at another class by request to Rachel Tyler. Missed classes must be made up before the end date of the block of classes. No classes can be carried into the next block booking.

Bookings can me made by phone 07583171726 or by email to rachel@racheltyler.com

Instructors are subject to change without notice.

Rachel Tyler offers full refunds minus a £4 processing fee on purchased Pilates courses and workshops if cancellation is made at least 14 days prior to the start date. Thereafter no refund will be made but tickets may be transferred to another person.


Important Liability Statement

The information available on or through this Site, and the Services supplied via or in connection with this Site or at Rachel Tyler classes and workshops do not constitute medical advice and it is your responsibility to determine, through obtaining appropriate medical advice, that you are fit and well and that such contents and services are suitable for you. It is not our responsibility to do so. Before commencing any exercise regime, you should consult your doctor. It is also vital that you supply us with correct information about yourself. We cannot be liable for any incorrect information supplied by you to us. We try to make sure that all information contained on this web site (and provided by us to you as part of any Services or Products) is correct, but, subject to the paragraph below, we do not accept any liability for any error or omission and exclude all liability for any action you (your legal representatives, heirs) may take or loss or injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information on this web site or provided through any Service supplied by us to you. You, your legal representatives and your heirs release waive, discharge and covenant, not to sue Rachel Tyler for any injury or death caused by their negligence or other acts.



Rachel Tyler warrants that its Products and Services will be supplied with reasonable skill and care.


Statutory Rights and Refunds and Cancellation

Pilates classes are purchased in 9-14 week blocks and any missed classes can be made up at another class by request to Rachel Tyler. Missed classes must be made up before the end date of the block of classes, none can be carried into the next block booking.

Workshops are sold singly. The Client shall not transfer sessions to any other person or permit them to be used by anyone other than the Client. Any assignment, transfer or disposal of courses is at the sole discretion of the Trainer and may only be permitted in exceptional circumstances. Rachel Tyler offers full refunds on purchased Pilates courses and workshops if cancellation is made at least two weeks prior to the start date of a .

Class fees may be increased by Rachel Tyler at any time. The Proprietor shall give the Clients not less than 14 days notice prior to any such increases. Any booked sessions must be cancelled within 24 hours, in person or by telephone. In any other case, the session will be charged and deducted from the remainder of the Client’s course. When you are purchasing a class you are paying for a class and not an instructor. Instructors are subject to change without notice. The rights of cancellation and refund and any limitation expressed in these terms and conditions do not affect your statutory rights as a consumer.


Refunds on products sold either on-line or at a class or workshop will be made if the goods are returned in original packaging within 28 days. Should the product be faulty Rachel Tyler will pay for the return postage and packing costs. If the customer has changed their minds they will be responsible for the return of the goods. Sale items may only be submitted for exchange and not refund.



In these terms and conditions, the following definitions apply: “Services” means any information and services ordered and/or provided by Rachel Tyler through or via the Site or our studios and all services offered as part of any course or workshop. Any electronic information supplied to you by Rachel Tyler will constitute part of “Service” not a Product and cancellation rights will apply accordingly. “Products” means any products offered for sale on the Site at a Rachel Tyler class or workshop. “Site” means the web site at the URL www.racheltyler.com or replacement site(s) from time to time.


Your Personal Information

Usage of your personal information is governed by the Rachel Tyler privacy policy, which forms part of these Terms and Conditions.



Information displayed on the Site or in our studio as to pricing and availability is subject to change by Rachel Tyler without notice.



Rachel Tyler may change these terms and conditions from time to time. By browsing the Site you are accepting that you are bound by the current terms and conditions. You should check these each time you revisit the Site. These terms and conditions form the entire understanding of the parties and supersede all previous agreements, understandings and representations relating to the subject matter. These terms and conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts.


Enquiries or Complaints

If you have any enquiries or complaints email rachel@racheltyler.com